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Connect Instagram

Link your Instagram account to Element and answer your Instagram direct messages in one place.

For: everyone

Link your Instagram account, and your Instagram direct messages appear in Element as rooms. This is handy if your business answers customers on Instagram.

Before you start

  • You need your Instagram login.
  • Open Element on a computer if you can. Signing in is easier there.

Link Instagram

  1. In Element, start a direct chat with @instagrambot:<your server>. Your server address is on your dashboard under Your Matrix login → Server.
  2. Send the message login.
  3. Read the bot's reply and sign in exactly as it instructs, one step at a time.
  4. Wait for the bot to confirm that you are signed in.

Your Instagram direct messages then start to appear in Element as rooms.

Good to know

  • Each person links their own account. If several colleagues answer the business account, decide who links it.
  • Instagram may ask you to confirm the new login. If you get a security notice from Instagram, confirm that it was you.
  • Unlink: send logout to instagrambot.

If something goes wrong

  • The login didn't finish: send login again and start over.
  • Messages stopped arriving: Instagram sometimes ends logins. Send login again. See also A bridge stopped working.

Related

Still stuck? Ask in the chat at the bottom right, or reply to your support email.

Last updated 2026-10-07