Add your team

For: the account owner (admin)

Every colleague needs their own account on your server. You, the account owner, create these accounts in the portal. There is no sign-up page and no invitation by email: an account exists as soon as you create it.

Before you start

• You are signed in to the portal with the email address you used when you bought the plan.
• For each colleague: a username (for example marco) and their full name.

Create an account

1. Open Settings in the portal.
2. In the Users section, click Create User. The window Create New User opens.
3. In Username (e.g. john), type a short username, for example marco. Use lowercase letters, numbers, dots or dashes.
4. In Display name, type the name colleagues will see, for example Marco Rossi.
5. In Password (min 8 characters), type a starting password.
6. Click Create.

The new account appears in the user table. Its User ID looks like @marco:8e43f5db6a.matrixhost.eu.

Repeat for each colleague.

Next steps

1. Send each colleague their login: Send login details to a colleague.
2. Once they have signed in, invite them to your rooms. In Element, search for their name or username; everyone on your server shows up in the search. → Invite people to a room

Good to know

• Your plan includes a fixed number of users (10, 50, 100 or 500). The Plan card on the dashboard shows yours. Need more? → What counts as a user
• Choose usernames carefully: the username becomes part of the User ID and can't be changed later. The display name can be changed anytime in Element.
• Don't type an email address into Element's invite box. Element then asks for an "identity server", which you don't need. Search for the username instead.
• Use the Search users... box to find an account quickly.

Related

• Send login details to a colleague
• Reset a colleague's password
• Deactivate a user
• Invite people from outside your company