For: the account owner (admin)
You can ask us for a copy of your data, or ask us to delete it, at any time. We handle both requests in writing.
Request a data export
- Write to service@agiliton.eu, or reply to any of our emails.
- Say that you would like a data export.
- Include your server address (on your dashboard under Your Matrix login → Server).
- Send it from the email address you use for the portal, so we can confirm it's you.
We reply by email with the next steps.
Request deletion
- Write to service@agiliton.eu from the email address you use for the portal.
- Say what should be deleted: a single user's account, or your whole server and account.
- Include your server address.
Deletion can't be undone. If you might want your data later, ask for an export first.
A single colleague who leaves
To stop a colleague's access, you don't need us: deactivate their account in the portal. See Deactivate a user.
Good to know
- Encrypted messages stay encrypted. We can't decrypt them for an export.
- Each person can also save their own important files and messages from Element.