For: everyone
If new messages arrive silently, a setting somewhere is usually switched off: in Element, in the room, or on your device. Check these points in order.
On the phone (Element X)
- Open Element X and tap your picture at the top left, then Settings → Notifications.
- Make sure Enable notifications on this device is on.
- Tap Troubleshoot notifications, then Run tests. Element X checks your setup and tells you what to fix.
- Check your phone's settings:
- iPhone: Settings → Notifications → Element X → Allow Notifications on. Also check that a Focus mode (such as Do Not Disturb) isn't silencing Element X.
- Android: Settings → Apps → Element X → Notifications on. Also turn off battery optimisation for Element X, otherwise Android may stop it in the background.
In the browser
- When Element asks whether it may show notifications, choose Allow. If you blocked it earlier, click the icon to the left of the address bar and set Notifications to Allow.
- In Element, click your picture at the top left, then All settings → Notifications.
- Turn on Enable notifications for this account and Enable desktop notifications for this device.
- Keep Element open in a browser tab. The browser can only notify you while Element is open. For notifications when the browser is closed, use Element Desktop or the phone app.
Also check your computer's own notification settings (Windows: Settings → System → Notifications; Mac: System Settings → Notifications) and that Do Not Disturb or Focus is off.
Is the room muted?
If only one room is silent, its notifications may be limited or muted. Check the room's notification setting. See Choose what notifies you.
Good to know
- Notifications for encrypted messages work too. If a notification only says you have a new message, open Element to read it.
- If you are signed in on several devices, each one has its own notification settings.
Still not working?
Reply to any of our emails or use the chat at the bottom right of matrixhost.eu. Tell us your device, the app (browser, Element Desktop or Element X) and what Run tests showed. See Contact support.