Which app should I use?

For: everyone

You chat with Element. It comes in three versions, and you can use several at the same time: your messages appear everywhere.

Before you start

• Your server address, for example 8e43f5db6a.matrixhost.eu. The account owner finds it on the dashboard under Your Matrix login; team members get it from their admin.
• Your username (for example marco) and password.

In the browser (Element Web)

1. Open https://element. followed by your server address, for example https://element.8e43f5db6a.matrixhost.eu.
2. Click Sign in.
3. Enter your username and password, then click Sign in.

On the computer (Element Desktop)

1. Download Element from element.io/download and install it.
2. Open it and choose to sign in.
3. When it asks for the server, enter your server address.
4. Enter your username and password.

On the phone (Element X)

1. Install Element X from the App Store or Google Play.
2. Tap Sign in manually. If the app suggests another server, choose change account provider.
3. Enter your server address, for example 8e43f5db6a.matrixhost.eu, and continue.
4. Enter your username and password.
5. If you are already signed in on a computer, confirm the new device: accept the request on the computer and compare the emoji, or enter your recovery key.

Good to know

• Always sign in with your username, not your email address.
• The first time you sign in anywhere, save the recovery key. On every further device you confirm it's you with another signed-in device or with that key. Until then, older messages may show as "Unable to decrypt".
• If your company set up its own address (for example chat.company.com), you can use that address to open Element and sign in instead.
• "Cannot reach homeserver" usually means the server address has a typo. Check it and try again.

Related

• Set your password and sign in
• Matrix in plain words
• Glossary