For: the account owner (admin)
You can cancel your subscription at any time in the portal. We're sorry to see you go, and we'd love to hear why, so we can improve.
Before you start
- Make sure your team has saved anything they want to keep, such as important files and messages.
- If you want a copy of your data, contact support before you cancel. See Export or delete your data.
Steps
- Open Billing in the portal.
- Click Cancel Subscription.
- A window Cancel Subscription? opens.
- Click Yes, Cancel to confirm. (Clicking Keep Subscription closes the window and changes nothing.)
What happens next
- Cancelling has a 14-day notice period. Your server stays active until then, and your team can keep chatting as usual.
- The order shows as CANCELLED in Order History.
Good to know
- Changed your mind, or just need more room? A different plan may suit you better.
- If you want your data deleted after cancelling, write to us. See Export or delete your data.