For: the account owner (admin)
Your chat account is called admin. Its password is separate from your portal login, and you choose it once in the portal. Then you can sign in to Element on your computer and phone.
Set your password in the portal
- Open the dashboard and sign in with the email address you used when you bought the plan.
- Find the card Your Matrix login. It shows your Username (
admin) and your Server. - Type a password in New password (at least 8 characters).
- Type it again in Repeat the password.
- Click Set password.
- Wait for the message "Password saved. You can sign in to Element now."
Sign in to Element
In the browser
- On the dashboard, click Open Element. (Or open
https://element.followed by your server address, for examplehttps://element.8e43f5db6a.matrixhost.eu.) - Click Sign in.
- Enter the username
adminand your new password. - Click Sign in.
On the phone (Element X)
- Install Element X from the App Store or Google Play.
- Tap Sign in manually. If the app suggests another server, choose change account provider.
- Enter your server address, for example
8e43f5db6a.matrixhost.eu. - Enter the username
adminand your password.
Your first sign-in
Element asks you to set up secure messaging and shows a recovery key. Save it in a password manager or print it and keep it safe. You need it to read your encrypted messages on a new phone or computer. We cannot recover it for you.
Change your password later
On the dashboard, in Your Matrix login, enter a new password twice and click Change password.
If something goes wrong
- "Use at least 8 characters." Your password is too short.
- "The two passwords do not match." Type the same password in both fields.
- Element says the username or password is wrong: type
admin, not your email address, and check the password. If in doubt, set a new one in the portal. - Element's "Forgot password" page does not work for your server (it may say "email address not found"). Always change your password in the portal.