Make voice and video calls

For: everyone

Element has voice and video calls built in, one-to-one or with a group. Calls run on your own server; you don't need a separate video tool.

Before you start

• A microphone, and a camera for video. Headphones help avoid echo.
• The first time, your browser or phone asks for permission to use the microphone and camera. Choose Allow.

Call one person

In the browser / on the computer

1. Open your direct message with the person.
2. At the top right of the chat, click Voice call or Video call.
3. Wait for your colleague to answer.

On the phone (Element X)

1. Open the direct message with the person.
2. Tap the call button at the top right.

Call a whole room

1. Open the room.
2. Click or tap the video call button at the top right.
3. Your call starts. The others see that a call is running and can click Join.

Answer a call

When someone calls you, Element shows the incoming call with buttons to accept or decline. In a room call, just click Join at the top of the room.

During the call

• Use the buttons at the bottom to mute your microphone, turn your camera on or off, and hang up.
• In the browser and Element Desktop you can also share your screen. See Share your screen in a call.

Good to know

• Calls work between all colleagues on your server.
• WhatsApp calls can't be answered in Element. If you use the WhatsApp bridge, set up an automatic reply for callers. See Redirect WhatsApp calls.
• If you see "You do not have permission to start video calls", ask a room admin to allow calls in the room's Roles & Permissions.

Related

• Share your screen in a call
• When a call doesn't work
• Send a direct message