For: everyone
Your team chats on your own private Matrix server, hosted in the EU (Germany). Here is, in plain words, what is protected and how.
What we cannot see
- Encrypted messages. Direct chats and private rooms are end-to-end encrypted by default. The messages are locked on your device and only unlocked on the devices of the people in the chat. We cannot read them.
- Your recovery key. Only you have it. That's also why we cannot recover it if it gets lost.
- Encrypted files you send in encrypted chats, such as photos and documents.
What your server needs to know
To deliver messages, your server keeps some basic information, for example:
- the accounts on your server (username, display name),
- which rooms exist and who is in them,
- when messages are sent.
Messages in rooms where encryption is turned off are not end-to-end encrypted.
Special cases
- Bridges (WhatsApp, Signal, Telegram, …): the bridge on your server passes messages between Matrix and the other app. On the Matrix side, bridged chats are end-to-end encrypted. See Bridges.
- The AI assistant: messages you send to
@aiare processed by an AI model so it can answer you. See AI and your data.
Backups and location
- Your server is backed up every day. Backups are encrypted and stored in the EU. See Backups.
- A data processing agreement (DPA) is included in every plan.
For details, see our privacy policy at https://matrixhost.eu/privacy.