For: the account owner (admin)
All your payments are listed on the Billing page of the portal.
Order History
- Open Billing.
- Scroll to Order History.
Each line is either a Subscription (your plan) or an AI Token Top-up (extra AI budget). The status tells you where it stands:
- COMPLETED: paid.
- PENDING: the payment is still being processed.
- FAILED: the payment did not go through.
- CANCELLED: the order was cancelled.
Emails we send
You receive an email when:
- a payment is confirmed,
- a payment failed,
- your account is suspended,
- your account is restored.
If a payment fails
If a payment fails and is not completed, your account can be suspended. Your data is preserved. As soon as you pay, your account is restored and you receive an email.
- Open Billing.
- Complete the payment.
Invoices
If you need an invoice, or your VAT ID on your invoices, reply to any of our emails or write to service@agiliton.eu with your company details.