For: the account owner (admin)
After you create an account, your colleague needs three things: the server address, their username and their password. This page gives you a message you can copy, fill in and send.
Before you start
- You have created the account in Settings → Users.
- You know your server address. It is on the dashboard, in the card Your Matrix login, next to Server (for example
8e43f5db6a.matrixhost.eu).
Send the login
- Copy the message below.
- Replace
<server>with your server address, and fill in the username and password. - Send it by email or in any messenger your colleague already uses.
Hi Marco, welcome to our new company chat!
On the computer:
open https://element.<server>
click "Sign in"
On the phone:
install the app "Element X" (App Store / Google Play)
tap "Sign in manually" and enter: <server>
Username: marco (not your email address)
Password: <starting password>
The first time you sign in, Element shows a "recovery key".
Please save it somewhere safe (password manager or on paper).
You need it to read your messages on a new phone or computer.
If you forget your password, just tell me and I'll set a new one.
Good to know
- Team members can't set or change their own password. The admin (account owner) sets it in the portal under Settings → Users → Reset Password. See Reset a colleague's password.
- Safer option: send the username in the message and the password separately, for example by SMS or in person.
- Your colleague signs in with the username, never with an email address. If they type an email address, the sign-in fails.
- Element's "Forgot password" link does not work for your server. If a colleague forgets their password, you set a new one: Reset a colleague's password.
- After a colleague's first sign-in, invite them to your team rooms. They will also find colleagues by name in Element's search.