For: everyone
Welcome to MatrixHost! This page explains what you have and what to do first. If you bought the plan, follow the steps for the account owner. If a colleague sent you a username and password, jump to "If you are a team member".
What you have
- Your own chat server: a private Matrix server just for your organisation. Its address looks like
8e43f5db6a.matrixhost.eu. You find it on your dashboard in the card Your Matrix login, next to Server. - Element: the chat app. In the browser it is at
https://element.followed by your server address. On the phone it is the Element X app. - The portal at matrixhost.eu: where the owner manages users, billing, backups and more. The portal and the chat app have separate logins.
New to Matrix? Matrix in plain words explains it in two minutes.
If you are the account owner
- Sign in to the portal with the email address you used when you bought the plan.
- Set your chat password: Set your password and sign in.
- Sign in to Element with the username
adminand that password. - Save the recovery key Element shows you the first time.
- Create an account for each colleague: Add your team.
- Send each colleague their login: Send login details to a colleague.
The first-day checklist puts all of this on one page, so you can tick off each step.
If you are a team member
- Open the message your admin sent you with your username, password and server address.
- Choose your app: Which app should I use?
- Sign in with your username (for example
marco), not your email address. - Save the recovery key Element shows you the first time. You need it on every new phone or computer.
Good to know
- There is no sign-up page. The account owner creates every account in the portal.
- Forgotten password? Only the account owner can set a new one, in the portal. Element's "Forgot password" link does not work for your server.
- Questions? Reply to any of our emails, or ask in the chat at the bottom right of matrixhost.eu. We answer in writing.